Privacy Policy

• Booking details: the names and phone numbers of the Sender and Receiver, pickup and delivery addresses and landmarks, a description of what is being sent, and any delivery instructions you give us.
• Account details (if you create a customer account): your name, phone number, and sign-in details.
• Payment information: the amount, payment status, and transaction reference for an order. Mobile money and card details are entered on Hubtel's secure payment page. We do not see or store your PIN, card number, or mobile money password.
• Messages: the messages you send us on WhatsApp, by phone, or through the website, including any photos or documents you choose to share.
• Delivery records: tracking numbers, status updates, rider or driver assignments, and proof of delivery.
• Technical information: basic information such as device type and pages visited, used to keep the website working and secure.

• To give you a price, book your delivery, and carry it out.
• To collect payment, including Cash/Collection on Delivery amounts.
• To send you tracking numbers, delivery updates, and payment links by SMS or WhatsApp.
• To contact the Receiver or the Sender about a delivery.
• To answer your questions, handle complaints, damage claims, and cancellations.
• To keep records for accounting, security, and preventing fraud or misuse.
• To improve our service, for example by seeing which questions customers ask most.

We do not sell your personal information.

When you message us on WhatsApp, an automated assistant may reply on our behalf to give prices, take bookings, send payment links, and share tracking updates. The assistant uses an artificial intelligence service to understand and answer your messages. Your message text may be sent to that service to produce a reply. Our team can read the conversation and take over at any time, and some matters, such as complaints, damage, cancellations, and air, sea, or international shipments, are passed to our staff.

WhatsApp is operated by Meta Platforms, Inc. Messages you send through WhatsApp are also handled by Meta under its own terms and privacy policy.

We share information only as needed to run the service:

• Riders and drivers who deliver your item, who receive the names, phone numbers, and addresses needed to complete the delivery.
• Transport operators for Outside Accra deliveries, who receive the details needed to hand the item over to the Receiver.
• Hubtel, our payment provider, to process payments.
• Service providers that host our systems, store our data, send SMS and WhatsApp messages, and power our automated assistant. These providers may only use the information to provide services to us.
• Authorities where the law requires it, or to protect the safety and rights of our customers, riders, and staff.

We keep order, payment, and message records for as long as needed to deliver the service, resolve any dispute or claim, meet our accounting and legal obligations, and protect against fraud. After that, we delete the information or remove the details that identify you.

We use access controls, encrypted connections, and trusted hosting providers to protect your information. No system is completely secure, so we cannot guarantee absolute security, but we take reasonable steps to prevent loss, misuse, or unauthorised access.

You may ask us to:

• tell you what personal information we hold about you;
• correct information that is wrong or out of date;
• delete your information, where we are not required to keep it; or
• stop sending you messages that are not needed to complete a delivery.

To make a request, contact us using the details below. We may need to confirm who you are first. Some information, such as records of completed orders and payments, we must keep for legal and accounting reasons.

Our services are meant for adults. We do not knowingly collect personal information from children. If you believe a child has given us information, please contact us and we will delete it.

We may update this policy from time to time. The date at the top shows when it was last changed. Continuing to use our service after an update means you accept the updated policy.

Questions or requests about your information? Call or WhatsApp us on 0591 656 364 or 0551 949 113, or visit liftanddroplogistics.com.